AX Palazzo Capua Sliema | Help and FAQs for Your Stay
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Help

Our team of hospitality experts is on hand to assist with renting
our exclusive property, parking options in Sliema, any special requests and support.
Get in touch with us today.

Our experts are on hand to assist with with renting our exclusive property, any special requests and support.

Where and when are the Check-in/Check-out times?

Check-in and Check-out will take place at AX The Victoria Hotel as follows:
Check-in: 15:00hrs onwards
Check-out: 12:00hrs

Early check-in and late check-out are possible subject to availability on the day.

Do you offer In-room Guest Laundry service?

At Palazzo Capua, we provide a well-equipped kitchenette tailored to your convenience, ensuring seamless access to laundry facilities. Our amenities include a washing machine and dryer, ensuring your laundry needs are effortlessly met during your stay.

What other facilities can be used when residing at Palazzo Capua?

While AX Palazzo Capua is a rental property, guests still have access to all the fantastic amenities provided by AX The Victoria Hotel. From check-in to enjoying a delicious breakfast, your stay will be complemented by the full range of facilities available at AX The Victoria Hotel.

What is provided in the kitchenette with laundry facilities?

Your kitchenette with laundry facilities is equipped with essential features for your convenience, including a fridge/freezer, dishwasher, washing machine, dryer, toaster, kettle, hob, and oven. Additionally, we ensure your comfort by providing essentials such as plates, cutlery, pots, and pans.

How many accommodations are available?

We offer a total of 5 rooms for your stay.

Can residents utilise the roof pool?

Absolutely! Accessible through AX The Victoria Hotel, residents can enjoy the Victoria pool during their stay.

Will the lift be operational during this time?

Certainly! The Palazzo lift will operate from ground zero to level one, providing access to the rooms for your convenience.

Are there Parking facilities?

Palazzo Capua offers the facility of its private car park at €3.00 per day to all its guests. The car park is available 24 hours.

Are Baby-Sitters available?

Yes, experienced Baby-Sitters are available to take care of your little ones. (24 hour notice is required)

Where can I hire a car?

Car rental facilities are available from the Front Desk. The car hire company has a fleet of different models which are available to suit your particular needs and all are fully equipped. A valid driving licence from country of origin is required. Driving is on the left hand side!

I like to gamble occasionally, are there any Casinos?

Yes, The Dragonara Casino is in St. Julian’s. Transport to and from the Casino is available.

If I need a Doctor what should I do?

A doctor is on call round the clock, however, a “Polyclinic” is in close proximity of the hotel and the general hospital is about 15 minutes away by car.

I would like to visit the places of interest in Malta. Are Excursions available?

Yes, excursions are available to various destinations in Malta & Gozo. Our Front Office Personnel have all the information and can assist you with the information and bookings.

From where can I buy Flowers?

Orders can be done through the Front Office.

Are shops available near the Palazzo?

Yes, there are various types of shops in Sliema, close to the AX Palazzo Capua.

How about a game of Golf?

Sure, an 18-hole golf course this is available at the Marsa Sports Club. Golf Clubs and trolleys may be booked with the stewards at the Club.

How about Horse Riding?

If you are interested in horse riding, the receptionist will give you full details. For booking please apply at the Front Office 24 hours beforehand.

Where can I get a Taxi?

From the Front Desk we can organise taxis through a reputable firm which has fixed charges.

What’s the voltage?

Voltage in guest rooms is 240V 50Hz. In the bathroom, for the electric razors only, there is one socket, 110V American and European standards.

Which Credit Cards can I use?

We accept American Express, Diners, Visa and Master Card. On check in you will be requested to fill in your card details on the registration card as a means to allow access to guarantee (pre-authorisation) for direct payment and extras which might be charged to your account.

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