AX Hotel Help & FAQs | Find Answers to Your Questions
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Help

Whether you’re seeking assistance about room
reservations or help with planning a special occasion,
our team is ready to assist you. Get in touch.

General Verdala Wellness Rosselli The Palace ODYCY The Saint John The Victoria Palazzo Capua AX The Heights Residences

General Questions

I would like to explore the island. Are there any excursions available?

Yes, excursions are available to various destinations in Malta and Gozo. Our front office has all the information and can assist you with the information and bookings.

How far is AX The Palace from major attractions?
  • 300 Meters – 5 minutes walk to Sliema Centre and the sea front.
  • 600 Meters – 10 minutes walk to the nearest Automated Teller Machine.
  • 01.1 Kilometres – 17 minutes walk to the nearest diving school.
  • 02.9 Kilometres – 10 minutes drive to the Casino in St. Julian’s.
  • 05.1 Kilometres – 30 minutes drive to the Royal Malta Golf & Sports Club.
  • 06.1 Kilometres – 15 minutes drive to Malta’s capital city, Valletta.
  • 10.8 Kilometres – 30 minutes drive to Malta International Airport.
  • 11.7 Kilometres – 30 minutes drive to the Mdina, the silent city.
  • 19.3 Kilometres – 40 minutes drive to Malta’s large sandy beaches in the North.
What are Malta's transport services like?

The main transport services include taxi service or public transport. Taxi services can be arranged by our Guest Relations. For more information about public transport please visit: https://www.publictransport.com.mt/

Is there a conference room at ODYCY?

The hotel offers conference space for groups of 20 persons to 380 persons. Contact the front desk for more information.

What’s the difference between Free Cancellation and Non-Refundable?
  • Free Cancellation: Book your stay with peace of mind. You can cancel free of charge within the property’s cancellation policy. Payment is made on arrival, but a credit card is required to secure your booking.
  • Non-Refundable: This option requires full payment at the time of booking. Cancellations or changes are not refunded. The advantage is that it comes at a lower rate compared to the free cancellation option.
The Palace logo
What are the Check-in/Check-out times?

Check-in: 15:00hrs onwards
Check-out: 12:00hrs

Early check-in and late check-out is possible subject to availability on the day.

Do you offer In-room Guest Laundry service?

The hotel offers two services; normal service will be returned within 2-3 working days, whilst express service is delivered on the same day. Laundry is to be handed over to the front desk or housekeeping staff before 8am.

Do you provide Parking facilities?

The hotel offers the facility of its own private car park against a daily charge. The car park is available 24 hours.

How far is AX The Palace from Major attractions?
  • 300 Meters – 5 minutes walk to Sliema Centre and the sea front
  • 600 Meters – 10 minutes walk to the nearest Automated Teller Machine
  • 01.1 Kilometres – 17 minutes walk to the nearest diving school
  • 02.9 Kilometres – 10 minutes drive to the Casino in St. Julian’s
  • 05.1 Kilometres – 30 minutes drive to the Royal Malta Golf & Sports Club
  • 06.1 Kilometres – 15 minutes drive to Malta’s capital city, Valletta
  • 10.8 Kilometres – 30 minutes drive to Malta International Airport
  • 11.7 Kilometres – 30 minutes drive to the Mdina, the silent city
  • 19.3 Kilometres – 40 minutes drive to Malta’s large sandy beaches in the North
Are Baby-Sitters available?

Yes, experienced Baby-Sitters are available to take care of your little ones. (48 hour notice is required)

Where can I hire a car?

Car rental facilities are available from the Front Desk. The car hire company has a fleet of different models which are available to suit your particular needs and all are fully equipped. A valid driving licence from country of origin is required. Driving is on the left hand side!

If I need a doctor what should I do?

A doctor is on call round the clock, however if needed, St James Hospital is just around the corner and Gzira Polyclinic is in close proximity of the hotel.

I would like to visit the places of interest in Malta. Are Excursions available?

Yes excursions are available to various destinations in Malta & Gozo. Our Front Office Personnel have all the information and can assist you with the information and bookings.

Where can I get a Taxi?

From the Front Desk we can organise taxis through a reputable firm which has fixed charges.

Do you have air conditioning at the hotel?

Yes, our hotel is equipped with centralized air conditioning to ensure a comfortable environment for all our guests.

Is your reception desk open around the clock?

Absolutely. No matter the time, day or night, our reception is always open, and our staff is ready to assist you with any of your needs.

Do you offer housekeeping services for the rooms?

Yes, our dedicated housekeeping team ensures that each room is refreshed daily for your utmost comfort.

Are Pool Towels available?

Yes, pool towels are available free of charge.

Credit Cards

We accept American Express, Maestro, Visa and Master Card. On check in you will be requested to fill in your card details on the registration card as a means to allow access to guarantee (pre-authorisation) for direct payment and extras which might be charged to your account.

Do you have Wi-Fi?

Yes! Stay connected during your stay at AX The Palace with our complimentary Wi-Fi.

Is room service available?

Certainly. For more information, please feel free to reach out or contact the front desk at any time during your stay.

What’s the difference between Free Cancellation and Non-Refundable?
  • Free Cancellation: Book your stay with peace of mind. You can cancel free of charge within the property’s cancellation policy. Payment is made on arrival, but a credit card is required to secure your booking.
  • Non-Refundable: This option requires full payment at the time of booking. Cancellations or changes are not refunded. The advantage is that it comes at a lower rate compared to the free cancellation option.
AX The Victoria Hotel Logo
What are the Check-in/Check-out times?

Check in is at 3:00PM and check out is at 12:00PM.

We know you might like to have either an early check in or a late check out, so get in touch with our Front Desk and they will make the required arrangements. Don’t forget, subject to availability and a nominal fee may apply.

Do you provide Parking facilities?

The hotel offers the facility of its own private car park against a daily charge. The car park is available 24 hours.

Are Baby-Sitters available?

Yes, experienced and caring Baby-Sitters are available, however, 24hour notice is required.

Where can I hire a car?

Car rental facilities are available at the Front Desk. The car hire company has a fleet of different models which are all fully equipped. A valid driving licence from a country of origin is required and don’t forget, driving here is from the left hand side!

If I need a doctor what should I do?

A doctor is on call round the clock, however if needed, St James Hospital is just around the corner and Gzira Polyclinic is in close proximity of the hotel.

I would like to visit the places of interest in Malta. Are Excursions available?

Yes, excursions are available to various destinations in Malta and Gozo. Our Front Office Personnel have all the information and can assist you with the information and bookings.

Where can I get a Taxi?

Front Desk organises taxis through a reputable firm that has its charges fixed.

Is your reception desk open around the clock?

Absolutely. No matter the time, day or night, our reception is always open, and our staff is ready to assist you with any of your needs.

Do you offer housekeeping services for the rooms?

Yes, our dedicated housekeeping team ensures that each room is refreshed daily for your utmost comfort.

Are Pool Towels available?

Yes, pool towels are available free of charge.

Credit Cards

We accept American Express, Diners, Visa and Master Card. On your check in, you will be requested to fill in your card details to allow access and to guarantee pre-authorization of the direct payment and of any extras you may wish for us to charge to your account.

Do you have Wi-Fi?

Yes! Stay connected during your stay at AX The Victoria Hotel with our complimentary Wi-Fi.

When and where breakfast and dinner served?

Breakfast is served from 7:00 AM to 10:30AM at The Copperfield’s Restaurant.

Dinner is served at The Copperfield’s Restaurant between 6:30PM and 9:30PM.

Both Breakfast and Dinner are served at the Buffet counter.

Room Service is also available on request.

What if I want to surprise my loved one with a bouquet of flowers?

Simply place your order at the Front Office or pre-book through the Reservations Department and let us take care of it for you!

What about a game of golf?

Sure, an 18-hole golf course is available at the Marsa Sports Club. Golf Clubs and trolleys may be booked with the stewards at the Club.

What’s the difference between Free Cancellation and Non-Refundable?
  • Free Cancellation: Book your stay with peace of mind. You can cancel free of charge within the property’s cancellation policy. Payment is made on arrival, but a credit card is required to secure your booking.
  • Non-Refundable: This option requires full payment at the time of booking. Cancellations or changes are not refunded. The advantage is that it comes at a lower rate compared to the free cancellation option.
AX Verdala Logo
What time can I check in and check out?

Check in – 1500hrs, Check out – 1100hrs. Early check-in or late check-out can be arranged based on availability.

What is the minimum age requirement for the hotel and V SPA wellness centre?

Guests must be at least 16 years old to use the spa and wellness centre facilities.

Which Credit Cards can I use?

We currently accept Visa, American Express, Maestro, MasterCard, cash payment.

When and where are Breakfast and Dinner served?

Monday to Sunday, between 7:00 AM and 10:30 AM and will be served at The Griffin Brasserie.

Do I need to bring my own towel when going to the pool?

You do not need to bring your own towel when going to the pool, as we provide pool towels for your convenience.

Are there parking facilities available?

The hotel garage offers cutting-edge technology, including number plate recognition for seamless and secure access. With a capacity for up to 20 vehicles, the facility is designed to provide hassle-free parking for both dining and staying guests.

Where can I hire a car?

Our reservations department will be more than happy to suggest rental car hires or can organise transfers for you prior to your arrival.

Where can I get a Taxi?

You can book your transfers with our concierge at any time.

What wellness facilities are available?

Spanning 1,500 square metres, the wellness space includes:  Hammam, Infrared cabin, Sauna, Salt cave, Hot & cold baths, Infra Red Energy Loungers, Meditation zone, Health & fitness centre with personal trainers, Studio space for yoga, Pilates and meditation, Two consultation rooms, IV room & Seven treatment rooms.

If I need some medical assistance, what should I do?

If you need medical assistance, please call reception and we will promptly arrange for a doctor to assist you in your room. Additionally, there is a pharmacy within the Verdala concept conveniently located just a 5-minute walk away from our hotel.

What if I want to surprise my loved one with a bouquet of flowers?

You can share your ideas for a special surprise, such as a bouquet of flowers, by sending your request to our reception. We’ll take care of all the arrangements on your behalf.

I would like to explore the island. Are there any excursions available?

At VERDALA, all of our retreats & excursions are built on our Five Pillars Of Well-being — Nutrition, Movement, Rest & Recovery, Emotional Wellbeing, Community & Connection — to create a balanced experience. We offer three types of retreats:

1 – Signature Retreats
Our Signature Retreats reflect the essence of VERDALA, carefully curated around our five pillars to deliver a well-rounded wellness experience.

2 – Seasonal Retreats
Designed to align with the Mediterranean’s natural rhythm:
Winter – Focused on rest and introspection with slower-paced activities and warming treatments.
Summer – Vibrant and energising, with outdoor fitness, sunrise yoga, and fresh seasonal produce.

Spring & Autumn – Centred on renewal and grounding, with nature hikes, breathwork, and seasonal workshops.

Seasonal and Signature Retreats include a specific number of treatments and experiences that can be selected from the available options.

3 – Custom Retreats
Fully tailored to your personal goals, including a flexible credit to spend on the treatments and experiences of your choice, giving you the freedom to build a program that aligns perfectly with your personal goals.

What about a game of golf?

The hotel has no golf course. The closest golf course to the Verdala Wellness Hotel in Rabat, Malta, is the Royal Malta Golf Club, located 10km away. This 18-hole, par 68 course offers a green oasis just outside Valletta, providing a good challenge for experienced golfers while being accommodating to beginners.

Or some horse riding?

The nearest horseback riding facility to the Verdala Wellness Hotel is Bidnija Horse Riding, located approximately 7 kilometres of the hotel. Alternatively, Golden Bay Horse Riding is another option and is located about 9 kilometres away from the hotel.

Also, are there any casinos close by?

The closest casino to the Verdala Wellness Hotel is Casino Malta located in St. Julian’s and is 12km away from the hotel.

Do you have Wi-Fi?

Yes we offer complimentary wi-fi at Verdala Wellness Hotel.

Do you offer housekeeping services for the rooms?

In-room housekeeping service is offered on a daily basis between 0900hrs and 1700hrs. Should you wish to not have the service, kindly press the do not disturb button near your bed.

Is your reception desk available 24/7?

Our reception desk is available 24/7 to help you.

Do you have air conditioning at the hotel?

Yes. You can control the temperature in your room through thee controller on the wall. Do not hesitate to contact our reception should you need assistance.

Is room service available?

Yes, you can request in-room dining and our team will be happy to assist you with placing your order. The menu is available in your room by scanning the QR code on the wooden block.

What’s the difference between Free Cancellation and Non-Refundable?
  • Free Cancellation: Book your stay with peace of mind. You can cancel free of charge within the property’s cancellation policy. Payment is made on arrival, but a credit card is required to secure your booking.
  • Non-Refundable: This option requires full payment at the time of booking. Cancellations or changes are not refunded. The advantage is that it comes at a lower rate compared to the free cancellation option.
AX The Heights Residences
What time can I check in and check out?

Check in – 16.00hrs, Check out – 10.00hrs at Verdala Wellness Hotel. Early check-in or late check-out can be arranged based on availability.

What is the minimum age requirement?

Guests must be at least 16 years old.

Which Credit Cards can I use?

We currently accept Visa, American Express, Maestro, MasterCard, cash payment.

Are there parking facilities available?

The garage offers cutting-edge technology, including number plate recognition for seamless and secure access. With a capacity for up to 20 vehicles, the facility is designed to provide hassle-free parking for both dining and staying guests.

Where can I hire a car?

Our reservations department will be more than happy to suggest rental car hires or can organise transfers for you prior to your arrival.

Where can I get a Taxi?

You can book your transfers with our concierge at any time at the Verdala Wellness Hotel.

What wellness facilities are available?

Access to V SPA is available for a supplementary fee. Spanning 1,500 square metres, the wellness space includes:  Hammam, Infrared cabin, Sauna, Salt cave, Hot & cold baths, Infra Red Energy Loungers, Meditation zone, Health & fitness centre with personal trainers, Studio space for yoga, Pilates and meditation, consultation rooms & seven treatment rooms.

If I need some medical assistance, what should I do?

If you need medical assistance, please call reception and we will promptly arrange for a doctor to assist you in your room.

What if I want to surprise my loved one with a bouquet of flowers?

You can share your ideas for a special surprise, such as a bouquet of flowers, by sending your request to our reception. We’ll take care of all the arrangements on your behalf.

What about a game of golf?

AX The Heights has no golf course. The closest golf course to the AX The Heights Residences in Rabat, Malta, is the Royal Malta Golf Club, located 10km away. This 18-hole, par 68 course offers a green oasis just outside Valletta, providing a good challenge for experienced golfers while being accommodating to beginners.

Or some horse riding?

The nearest horseback riding facility to the AX The Heights Residences is Bidnija Horse Riding, located approximately 7 kilometres of the hotel. Alternatively, Golden Bay Horse Riding is another option and is located about 9 kilometres away from the hotel.

Also, are there any casinos close by?

The closest casino to the AX The Heights Residences is Casino Malta located in St. Julian’s and is 12km away from the hotel.

Do you have Wi-Fi?

Yes we offer complimentary Wi-Fi at AX The Heights Residences.

Do you offer housekeeping services?

Housekeeping service is offered on a daily basis between 0900hrs and 1700hrs.

Is your reception desk available 24/7?

Our reception desk is available 24/7 to help you at the Verdala Wellness Hotel.

Do you have air conditioning at the hotel?

Yes. You can control the temperature in your apartment through thee controller on the wall. Do not hesitate to contact our reception should you need assistance.

Is room service available?

Yes, you can request in-room dining and our team will be happy to assist you with placing your order. The menu is available in your room by scanning the QR code on the wooden block.

AX Palazzo Capua Logo
Where and when are the Check-in/Check-out times?

Check-in and Check-out will take place at AX The Victoria Hotel as follows:
Check-in: 15:00hrs onwards
Check-out: 12:00hrs

Early check-in and late check-out are possible subject to availability on the day.

Do you offer In-room Guest Laundry service?

At Palazzo Capua, we provide a well-equipped kitchenette tailored to your convenience, ensuring seamless access to laundry facilities. Our amenities include a washing machine and dryer, ensuring your laundry needs are effortlessly met during your stay.

What other facilities can be used when residing at Palazzo Capua?

While AX Palazzo Capua is a rental property, guests still have access to all the fantastic amenities provided by AX The Victoria Hotel. From check-in to enjoying a delicious breakfast, your stay will be complemented by the full range of facilities available at AX The Victoria Hotel.

What is provided in the kitchenette with laundry facilities?

Your kitchenette with laundry facilities is equipped with essential features for your convenience, including a fridge/freezer, dishwasher, washing machine, dryer, toaster, kettle, hob, and oven. Additionally, we ensure your comfort by providing essentials such as plates, cutlery, pots, and pans.

How many accommodations are available?

We offer a total of 5 rooms for your stay.

Can residents utilise the roof pool?

Absolutely! Accessible through AX The Victoria Hotel, residents can enjoy the Victoria pool during their stay.

Will the lift be operational during this time?

Certainly! The Palazzo lift will operate from ground zero to level one, providing access to the rooms for your convenience.

Are there Parking facilities?

Palazzo Capua offers the facility of its private car park at €3.00 per day to all its guests. The car park is available 24 hours.

Are Baby-Sitters available?

Yes, experienced Baby-Sitters are available to take care of your little ones. (24 hour notice is required)

Where can I hire a car?

Car rental facilities are available from the Front Desk. The car hire company has a fleet of different models which are available to suit your particular needs and all are fully equipped. A valid driving licence from country of origin is required. Driving is on the left hand side!

I like to gamble occasionally, are there any Casinos?

Yes, The Dragonara Casino is in St. Julian’s. Transport to and from the Casino is available.

If I need a Doctor what should I do?

A doctor is on call round the clock, however, a “Polyclinic” is in close proximity of the hotel and the general hospital is about 15 minutes away by car.

I would like to visit the places of interest in Malta. Are Excursions available?

Yes, excursions are available to various destinations in Malta & Gozo. Our Front Office Personnel have all the information and can assist you with the information and bookings.

From where can I buy Flowers?

Orders can be done through the Front Office.

Are shops available near the Palazzo?

Yes, there are various types of shops in Sliema, close to the AX Palazzo Capua.

How about a game of Golf?

Sure, an 18-hole golf course this is available at the Marsa Sports Club. Golf Clubs and trolleys may be booked with the stewards at the Club.

How about Horse Riding?

If you are interested in horse riding, the receptionist will give you full details. For booking please apply at the Front Office 24 hours beforehand.

Where can I get a Taxi?

From the Front Desk we can organise taxis through a reputable firm which has fixed charges.

What’s the voltage?

Voltage in guest rooms is 240V 50Hz. In the bathroom, for the electric razors only, there is one socket, 110V American and European standards.

Which Credit Cards can I use?

We accept American Express, Diners, Visa and Master Card. On check in you will be requested to fill in your card details on the registration card as a means to allow access to guarantee (pre-authorisation) for direct payment and extras which might be charged to your account.

What Are Malta’s Transport Services Like?

The main transport services include taxi service or public transport. Taxi services can be arranged by our Guest Relations. For more information about public transport please visit: https://www.publictransport.com.mt/

Are Babysitters Available?

We do not offer babysitting services.

Are Baby Cots Provided?

Cots are provided free of charge. Please contact our Guest Relations.

Key Card?

For your own safety and security kindly present your key card when collecting the room key or debiting a charge to your room account. During meals, please present your key card to the restaurant host.

Is There A Bicycle Storage Facility?

Bicycles may be stored in the designated area in our parking area.

Where Can I Hire A Car?

Car rental facilities are available from Guest Relations. The car hire company has a fleet of different models which are available to suit your particular needs, and all are fully equipped. A valid driving licence from country of origin is required. Driving in Malta is on the left-hand side!

What Time Are Petrol Stations Open Till?

Petrol stations are open 24 hours a day with automated machines. During the day, operatives are usually present.

Are There Any Beaches Nearby?

The nearest sandy beaches are Ghajn Tuffieha and Golden Bay (approximately 15 minutes by car). Other sandy beaches include Mellieha Bay and Paradise Bay. Both beaches are situated towards the north of the island and approximately 20 minutes away by car. Frequent public transport service is also provided to these beaches.

Are There Any Banking Facilities Nearby?

Banks are open from Monday to Saturday. Banks are also available in the area and an ATM is situated further down from the Hotel.

I Like To Gamble Occasionally. Are There Any Casinos Nearby?

Yes, the Oracle Casino is in St. Paul’s Bay, a short walk away.

If I Need A Doctor, What Should I Do?

A doctor is on call round the clock (against a charge); however, a healthcare centre and the general hospital are about 30 minutes away by car.

I Would Like To Visit The Places Of Interest In Malta. Are Excursions Available?

Yes, excursions are available to various destinations in Malta & Gozo. Our Guest Relations team have all the information and can assist you with the information and bookings.

I Would Like To Go To A Church Service, where Should I Go?

Roman Catholic Church: Triq it-Turisti, Qawra
Bible Baptist Church: Triq il-Madonna tal-Gebla, Gzira
St. Andrew’s Scots and Methodist Church: South Street, Valletta
Anglican Church: Holy Trinity Church, Rudolph Street, Sliema
Buddhist Church: Zenn (Buddhist Centre), 24/4 St, Ursula Street, Valletta
Orthodox Church: Orthodox Church of St George, 83, Merchant Street, Valletta
Jewish Community, Tel: 21 386266
Evangelical Church of Germany, Old Bakery Street, Valletta

From Where Can I Buy Flowers?

Flowers can be ordered in advance from Guest Relations from Monday to Friday.

Are There Any Shops Near The Hotel?

A variety of shops are available in Qawra and Bugibba nearby.

How About A Game Of Golf?

An 18-hole golf course is available at the Marsa Sports Club. Golf Clubs and trolleys may be booked with the stewards at the Club.

How About Horse Riding?

If you are interested in horse riding, Guest Relations will give you full details.

Diving Centre / Water Sports (Summer Only)

For enquiries, please contact Guest Relations.

Where Can I Get A Taxi?

From Guest Relations we can organise taxis through a reputable firm which offers fixed charges.

Chemist/Pharmacy?

For prescription medicine or more specific requirements, contact Guest Relations who will direct you to the nearest Pharmacy.

Can Sightseeing Tours Be Booked At The Resort?

We offer tours through a third-party operator. Please enquire at the Guest Experience Desk.

Can One Use Bathroom Towels At The Pool?

No, bathroom towels may not be used at the pool. Pool towels are provided by pool attendants.

Are Non-Slip Mats Available in Bathrooms?

Yes, they are provided on request.

Does The Hotel Provide Housekeeping Service?

Rooms are cleaned daily. However the linen change is every 3 days

Is There An Adult-Only Pool In The Hotel?

For an adults-only swimming experience, head up to Minoa Deck on level 11. And for our adventurous guests ages 13 and up, Cheeky Monkey Waters is just across the road in front of the hotel.

Is Wi-Fi Free Of Charge?

Wi-Fi is free of charge in all hotel rooms and areas.

Are Safety Deposit Boxes Available?

Yes, all hotel rooms have a safe which is free of charge.

Can Half-Board and All-Inclusive Be Purchased Whilst At The Resort?

Yes, one may upgrade to either half-board or all-inclusive at a charge. Rates are available at Front Desk. This is subject to your length of stay.

Is The Hotel Wheelchair Accessible?

All hotel public areas may be reached by ramp. Elevators lead to all floors and a wheelchair accessible bathroom is also available in the lobby and at Side Street/conference area.

Is An Iron & Ironing Board Provided?

An iron and ironing board will be provided upon request.

Is There A Conference Room?

The hotel offers conference space for groups of 20 persons to 380 persons. Contact Front Desk for more information!

Does The Hotel Stay Open In The Winter Months?

Yes, the hotel stays open all year round.

What’s The Voltage?

Voltage in guest rooms is 240V. In the bathroom, for electrical razors only, there are two sockets, one 220V and another 110V American and European Standards. All guest rooms are equipped with three, three-pin plugs as well as three, two-pin continental plugs.

Which Credit Cards Can I Use?

We accept American Express, Diners Club, Visa and Master Card. On check-in you will be requested to fill in your card details on the registration card as a means to allow access to guarantee (pre-authorisation) for direct payment and extras which might be charged to your account.

Are Dry Cleaning and Laundry Services Available?

Yes, we offer laundry services for an additional fee. For more information, please contact our Guest Experience team at guestexperience@axhotelsmalta.com.

Gratuities?

You will find that in some hotels and restaurants, a service charge is included in the price. Waiters and taxi drivers expect a tip of approximately 10 to 15 percent of the bill. At AX ODYCY there is no service charge and gratuities are left to your discretion.

Do you allow early check-in and late check-out?

We do our best to accommodate early check-ins and late check-outs based on our room availability. Just check with our front desk team and we’ll see what we can arrange for you.

Do you have air conditioning at the hotel?

Yes, our hotel is equipped with centralized air conditioning to ensure a comfortable environment for all our guests.

What’s the difference between Free Cancellation and Non-Refundable?
  • Free Cancellation: Book your stay with peace of mind. You can cancel free of charge within the property’s cancellation policy. Payment is made on arrival, but a credit card is required to secure your booking.
  • Non-Refundable: This option requires full payment at the time of booking. Cancellations or changes are not refunded. The advantage is that it comes at a lower rate compared to the free cancellation option.
Rosselli AX Privilege Logo
What time can I check in and check out?

Check in is at 3:00PM and check out is at 12:00PM.

We know you might like to have either an early check in or a late check out, so get in touch with our Front Desk and they will make the required arrangements. Don’t forget, subject to availability and a nominal fee may apply.

Which Credit Cards can I use?

We accept American Express, Visa and Master Card. On your check in, you will be requested to fill in your card details to allow access and to guarantee pre-authorisation and of any extras you may wish for us to charge to your account. Payment of accommodation is requested upon check-in.

When and where is Breakfast served?

Breakfast is served at Grain Street daily, between 7:30 and 10:30am.

Do I need to bring my own towel when going to the pool?

Not necessarily. Pool towels are available free of charge.

Where can I hire a car?

Car rental facilities are available at the Front Desk. The car hire company has a fleet of different models which are all fully equipped. A valid driving licence from a country of origin is required and don’t forget, driving here is from the left hand side!

Where can I get a Taxi?

Front Desk organises taxis through a reputable firm that has its charges fixed.

Are baby-sitters available?

Yes, experienced and caring Baby-Sitters are available, however, 24 hour notice is required.

If I need some medical assistance, what should I do?

A doctor is on call round the clock, however if needed, Floriana Polyclinic is in close proximity of the hotel.

What if I want to surprise my loved one with a bouquet of flowers?

Simply place your order at the Front Office or pre-book through the Reservations Department and let us take care of it for you!

I would like to explore the island. Are there any excursions available?

Yes, excursions are available to various destinations in Malta and Gozo. Our Front Office Personnel have all the information and can assist you with the information and bookings.

What about a game of golf?

Sure, an 18-hole golf course is available at the Marsa Sports Club. Golf Clubs and trolleys may be booked with the stewards at the Club.

Or some horse riding?

For horse riding bookings, please apply at the Front Office 24 hours beforehand.

Also, are there any casinos close by?

Yes, The Dragonara Casino is in St. Julian’s. Transport to and from the Casino is also available.

Do you have Wi-Fi?

Yes! Stay connected during your stay at Rosselli with our complimentary Wi-Fi.

Do you provide in-room housekeeping services?

Yes, our attentive housekeeping team refreshes each room daily, ensuring a comfortable and pleasant stay.

Can I control the temperature in my room?

Yes. Feel free to adjust the temperature in your room to your preferred level of comfort. Whether you prefer warmth, coolness, dry air, or just a gentle fan breeze, the controls are all yours.

What time can I check-in and check-out?

Our standard check-in time starts at 3.00pm, and check-out is at noon. If you need flexibility, just let us know, and we’ll do our best to accommodate you!

Is there a butler service available?

Absolutely. Our exclusive butler service is at your disposal to cater to your every need. From assisting with your luggage and arranging a city jog route to managing laundry, providing shoeshine services, and fulfilling any other special requests, our butlers are dedicated to ensuring your stay is seamless.

Is room service available?

Certainly. For more information, please feel free to reach out or contact the front desk at any time during your stay.

What’s the difference between Free Cancellation and Non-Refundable?
  • Free Cancellation: Book your stay with peace of mind. You can cancel free of charge within the property’s cancellation policy. Payment is made on arrival, but a credit card is required to secure your booking.
  • Non-Refundable: This option requires full payment at the time of booking. Cancellations or changes are not refunded. The advantage is that it comes at a lower rate compared to the free cancellation option.
What time can I check in and check out?

Check in is at 3:00PM and check out is at 12:00PM.

Kindly note that check-in is to be done in the neighbouring hotel Rosselli – AX Privilege, situated at 167, Merchants Street and located 40 metres away from AX The Saint John.

We know you might like to have either an early check in or a late check out, so get in touch with our Front Desk and they will make the required arrangements. Don’t forget, subject to availability and a nominal fee may apply.

Which Credit Cards can I use?

We accept Visa and Master Card. On your check in, you will be requested to fill in your card details to allow access and to guarantee pre-authorisation of the direct payment and of any extras you may wish for us to charge to your account.

When and where are Breakfast and Dinner served?

Continental Breakfast is served from 7:30 AM to 10:30 AM at our sister hotel Rosselli – AX Privilege, situated at 167, Merchants Street and located 40 metres away from AX The Saint John.

Where can I hire a car?

Car rental facilities are available at the Front Desk. The car hire company has a fleet of different models which are all fully equipped. A valid driving licence from a country of origin is required and don’t forget, driving here is from the left hand side!

Where can I get a Taxi?

Front Desk organises taxis through a reputable firm that has its charges fixed.

What if I want to surprise my loved one with a bouquet of flowers?

Simply place your order at the Front Office or pre-book through the Reservations Department and let us take care of it for you!

I would like to explore the island. Are there any excursions available?

Yes, excursions are available to various destinations in Malta and Gozo. Our Front Office Personnel have all the information and can assist you with the information and bookings.

What’s the difference between Free Cancellation and Non-Refundable?
  • Free Cancellation: Book your stay with peace of mind. You can cancel free of charge within the property’s cancellation policy. Payment is made on arrival, but a credit card is required to secure your booking.
  • Non-Refundable: This option requires full payment at the time of booking. Cancellations or changes are not refunded. The advantage is that it comes at a lower rate compared to the free cancellation option.
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