Rosselli AX Privilege - Frequently Asked Questions (FAQs)
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We’re dedicated to enhancing your
experience in Malta. Let us help you make the most
of your time at Rosselli AX Privilege.

Let us help you make the most of your time at Rosselli AX Privilege.

What time can I check in and check out?

Check in is at 3:00PM and check out is at 12:00PM.

We know you might like to have either an early check in or a late check out, so get in touch with our Front Desk and they will make the required arrangements. Don’t forget, subject to availability and a nominal fee may apply.

Which Credit Cards can I use?

We accept American Express, Visa and Master Card. On your check in, you will be requested to fill in your card details to allow access and to guarantee pre-authorisation and of any extras you may wish for us to charge to your account. Payment of accommodation is requested upon check-in.

When and where is Breakfast served?

Breakfast is served at Grain Street daily, between 7:30 and 10:30am.

Do I need to bring my own towel when going to the pool?

Not necessarily. Pool towels are available free of charge.

Where can I hire a car?

Car rental facilities are available at the Front Desk. The car hire company has a fleet of different models which are all fully equipped. A valid driving licence from a country of origin is required and don’t forget, driving here is from the left hand side!

Where can I get a Taxi?

Front Desk organises taxis through a reputable firm that has its charges fixed.

Are baby-sitters available?

Yes, experienced and caring Baby-Sitters are available, however, 24 hour notice is required.

If I need some medical assistance, what should I do?

A doctor is on call round the clock, however if needed, Floriana Polyclinic is in close proximity of the hotel.

What if I want to surprise my loved one with a bouquet of flowers?

Simply place your order at the Front Office or pre-book through the Reservations Department and let us take care of it for you!

I would like to explore the island. Are there any excursions available?

Yes, excursions are available to various destinations in Malta and Gozo. Our Front Office Personnel have all the information and can assist you with the information and bookings.

What about a game of golf?

Sure, an 18-hole golf course is available at the Marsa Sports Club. Golf Clubs and trolleys may be booked with the stewards at the Club.

Or some horse riding?

For horse riding bookings, please apply at the Front Office 24 hours beforehand.

Also, are there any casinos close by?

Yes, The Dragonara Casino is in St. Julian’s. Transport to and from the Casino is also available.

Do you have Wi-Fi?

Yes! Stay connected during your stay at Rosselli with our complimentary Wi-Fi.

Do you provide in-room housekeeping services?

Yes, our attentive housekeeping team refreshes each room daily, ensuring a comfortable and pleasant stay.

Can I control the temperature in my room?

Yes. Feel free to adjust the temperature in your room to your preferred level of comfort. Whether you prefer warmth, coolness, dry air, or just a gentle fan breeze, the controls are all yours.

What time can I check-in and check-out?

Our standard check-in time starts at 3.00pm, and check-out is at noon. If you need flexibility, just let us know, and we’ll do our best to accommodate you!

Is there a butler service available?

Absolutely. Our exclusive butler service is at your disposal to cater to your every need. From assisting with your luggage and arranging a city jog route to managing laundry, providing shoeshine services, and fulfilling any other special requests, our butlers are dedicated to ensuring your stay is seamless.

Is room service available?

Certainly. For more information, please feel free to reach out or contact the front desk at any time during your stay.

What’s the difference between Free Cancellation and Non-Refundable?

  • Free Cancellation: Book your stay with peace of mind. You can cancel free of charge within the property’s cancellation policy. Payment is made on arrival, but a credit card is required to secure your booking.
  • Non-Refundable: This option requires full payment at the time of booking. Cancellations or changes are not refunded. The advantage is that it comes at a lower rate compared to the free cancellation option.

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