Gift Vouchers Terms and Conditions

 

The Voucher shall either be sent to you by post at the specified address or be ready for collection at the property as indicated in the Checkout page and may be redeemed only upon presentation of the physical Voucher at the relevant AX Hotels property, restaurant or leisure outlet. Should you have any enquiries about your vouchers you are requested to contact us during office hours on +356 2262 3101 or info@axhotelsmalta.com for further assistance.

The Voucher is valid for use in all AX Hotels (excluding: Marion Mizzi; Carisma Spa; Soul Solutions; Ocean’s Basket, Garam Masalaa, Malibu Pool Bar; Butcher’s Grill; Quattro Fratelli; Waterworld.) Notwithstanding this, AX Hotels reserves the right at its sole discretion to add to or remove any AX Hotel properties where the Voucher may be redeemed without incurring any liability. AX Hotels does not operate a refund policy and your purchase of the Voucher is final and non-refundable.

  • The Voucher is non-salable but can be transferable.
  • The Voucher expires if not redeemed within the expiry date indicated on the Voucher (6 months after purchase date).
  • AX Hotels shall not be liable for the reissue or reimbursement of any lost or expired voucher.
  • AX Hotels will not be liable to you for any loss and/or damages of any kind suffered in connection with:
    a. Your purchase, redemption and/or use of the Voucher;
    b. Your inability to use the Voucher due to it being lost, forgotten or voided or as a result of your giving the wrong contact information; or
    c. The use of the Voucher by any person(s) not authorised or approved by you.
  • The Voucher cannot be split or redeemed in part. If the total amount of the voucher is not redeemed, there is no entitlement to the payment of the remaining balance.
  • Vouchers are not redeemable in conjunction with any other offer, and cannot be redeemed for cash.
  • AX Hotels reserves the right at any time to delete and/or modify these conditions (or any part thereof) with or without prior notice and without incurring any liability thereof.
  • All debit / credit card information submitted is exchanged over secure SSL; debit / credit card details are communicated directly with the payment gateway and at no point will AX Hotels receive / manage any debit / credit card information.
  • By purchasing the Voucher, you agree to be bound by these Terms and Conditions.
  • These Terms and Conditions are to be construed in conjunction with the Terms and Conditions and Privacy Policy governing the use of the AX Hotels Website.

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